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FREQUENTLY ASKED QUESTIONS

PARTS INQUIRY

Many of our products have replacement parts available for purchase. To purchase a part, please contact Customer Service at (212) 868-0868, Monday thru Saturday 5am to 9pm (PT), Sunday 6am to 6pm (PT), or via email. Specify the product name, item number and description of the part when making your inquiry.

Radiant Heat

Certain species do not perform well over radiant heat. Denser species such as hickory, maple, Brazilian cherry (Jatoba), Tigerwood, and Santos mahogany do not perform well and are not warranted over radiant heat. Species such as red oak,
walnut, and rift & quartered white oak are more stable and will perform better over radiant. However, be aware, this dry heat can shrink any flooring during drier months and gaps may be seen in between planks. All interiors, regardless of heating system, must be maintained within our recommended interior relative humidity range of 35% – 55% for successful installation. For warranty information specific to radiant heat installations please contact Flooring Supply Outlet

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept MasterCard, VISA, Discover and American Express. If you would like to pay by personal check, money order, or wire transfer, please call our Customer Service Department at (212) 868-0868, Monday thru Saturday, 5am to 9pm (PT) and Sunday, 6am to 6pm (PT).

WILL MY ORDER BE CHARGED TAX?

Sales Tax applies to your order in accordance with state regulations based on the shipping destination in all states with the exception of: Alaska, Delaware, District of Columbia, Hawaii, Montana, New Hampshire, Oregon, South Dakota, and Vermont. Sales tax does not apply to orders shipped to U.S. Territories.
Factors determining the amount of tax charged on your order may include freight charges, handling charges, the type of item purchased and certain discounts. Gift cards are not subject to sales tax.
Many states require you to independently pay tax on items purchased online when tax is not collected by the retailer. Please check your state regulations for details.
If you are exempt from paying tax, a Tax Exempt Certificate needs to be emailed to TaxSupport@harborfreight.com. If you place an order online, the tax cannot be removed automatically. The most efficient way to place a tax-free order is to contact our Call Center at 1-800-423-2567, available 24 hours a day/7 days a week.

WHEN I ENTER MY CREDIT CARD NUMBER OVER THE INTERNET, IS IT SECURE?

Yes, it is a secure page. Our secure servers fully encrypt sensitive data for safe, trouble-free transactions. We utilize the latest security methods and fraud detection techniques to protect any and all information you entrust to us. Harbor Freight utilizes the Secured Socket Layer (SSL) protocol to insure the safety of your transaction. Shopping online with your credit card is safer than shopping at your local store or restaurant.

WHAT KIND OF WARRANTY DO YOUR PRODUCTS HAVE?

All items are guaranteed to be as described and illustrated. If for any reason you are not satisfied with any item purchased, you may return the insured product within 90 days for a full refund or replacement, whichever you prefer. Shipping and handling are non-refundable. Many of our products also offer additional manufacturer’s warranties. Please see our Returns & Exchanges page for more details. You may also find additional warranty information on individual product pages.

Undercut Door Casings

 Undercut all door casings 1/16″ higher than the thickness of the flooring being installed. To do this, use a scrap piece of flooring as a guide. Lay it on the substrate and cut the casing with a handsaw or use a power jamb saw set at the correct height.

WHERE CAN I FIND OUT ABOUT YOUR EXTENDED SERVICE PROTECTION PLANS?

Extended service protection plans must be acquired directly through a Harbor Freight store within 30 days of the product’s purchase date. If purchase was made online, please call (212) 868-0868, 24 hours a day/7 days a week.

For more information regarding Extended Service Protection Plans, call(212) 868-0868. Choose the Repair Plan or Replacement Plan, with a 1 or 2-year term. Either way, you will get extended service protection for all your Harbor Freight tools that are electrical, pneumatic, hydraulic, battery-powered or gasoline-powered.

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Depending on where your order is being shipped to, most non-overweight shipments will take between 4-6 days to be delivered from the time your order leaves our warehouses. Overweight items that ship via truck freight can take between 1-2 weeks to be delivered. Please see our Shipping & Delivery page for more details about delivery times

HOW LONG WILL IT TAKE TO RECEIVE MY ORDER IF I SEND A CHECK OR MONEY ORDER?

Orders paid for via check or money order usually can take up to 48 hours to process from the time they are received. Once your order is processed, standard shipping times apply. For additional details regarding payment with a check or money order, please contact Customer Service at (212) 868-0868, Monday thru Saturday, 5am to 9pm (PT) and Sunday, 6am to 6pm (PT), or email us.

WHAT IS YOUR RETURN POLICY?

If for any reason you are not satisfied with any item purchased, you may return the insured product within 90 days for a full refund or replacement, whichever you prefer. The limited warranty term is 90-day beginning on the date of purchase or order. A 20% re-stocking fee may apply. You must provide a copy of your packing slip/invoice with the item(s) listed. Shipping and handling are non-refundable.
Items that use flammable liquids or gases, or contain hazardous materials cannot be returned through the mail, due to safety hazards; even if the item was drained of these materials.
All returns require a Return Authorization Number before they can be returned to Harbor Freight Tools. Please contact Customer Service either by calling (212) 868-0868 or by emailing at first.last@gmail.com to receive a Return Authorization Number. Please make sure you provide your name,invoice number and a brief description of the reason(s) for the return.
For additional information regarding Harbor Freight’s return policy, please visit our Returns & Exchanges page.